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The Emotional Toll of Frontline Labor
Harvard Business Review
Customers’ incivility toward frontline employees hurts workers emotionally, physically, and cognitively and can result in lower performance. But these effects are compounded when employees are required to keep providing “service with a smile,” according to psychology professor Alicia Grandey’s research.
Uploaded October 4, 2024Freelancing
Health & Wellness
Human ResourcesArticle -
Featured Free
An Open Letter to Arts Organizations Rampant with White Supremacy
Nana Chinara
Nana Chinara’s details her experiences of white supremacy culture in arts organizations and provides suggestions for change.
Uploaded October 4, 2024Justice Equity & Inclusion
Racial Justice
White Allies + InstitutionsArticle -
Featured Free
The Miseducation of Castlemont High
This American Life
An episode recounting the backlash and racial dynamics that proceeded after group of Oakland high schoolers misbehaved at a screening of Schindler’s List.
Uploaded October 4, 2024Black + African Diaspora
Jewish
Justice Equity & Inclusion
Racial Justice
White Allies + InstitutionsPodcast